Customer Service

customer-service-picture

It is our goal to serve you with integrity, diligence and honesty.

 

We believe we have the absolute best soy candles available and that your shopping experience with Pure Integrity Soy Candles will exceed your expectations.

We know you are going to love our Soy Candles!

Our Promise To You

We guarantee our Soy Candles will be scented strong, clean and even burning as long as you follow our proper burning instructions. If for some reason you are not satisfied contact us and we will strive to solve any concerns you may have.


We have put together some important information below to ensure you receive the highest quality of service. Again we welcome you to contact us with any questions, or suggestions to help us improve.

Soy Candle Q & A's

You may have some question about our Soy Candles or how to properly take care of your Soy Candles. You can find all these answers and more in our Candle Question and Answer section.

Wholesaling, Drop shipping, Private Labeling, Affiliate Program?

Yes we do offer wholesaling. Refer to our wholesaling page to read more. We do offer a affiliate program after reviewing and approving your website. We do not offer private labeling or drop shipping of our soy candles.

Accepted Payment Methods

We accept Master Card, Visa, Paypal and Discover for your payment convenience.

Our Return Policy

In the event your candles arrive damaged or broken, please contact our office at once 877-273-0574. Please have your order number available. We will take your information and file a claim with U.P.S. on your behalf.

 Pure Integrity will reship your items as quickly as possible. U.P.S. may want to inspect the damaged packaging, we ask you to hold on to it for 5-7 working days. If an inspection is not done by the time you receive your replacement items, carefully dispose of the damaged items in the packaging.

Privacy Policy

We do not share the information gathered through this web site with any other 3rd party without your express consent. All information gathered is solely for our purposes; such as following up with a courtesy call or email, special promotions or updates to our site and to notify you of any important issues if need be!

Secure Shopping Cart

Ordering online at Pure Integrity Soy Candles is safe! We have implemented every security feature that is available at this time and we make it a point to be aware and implement any additional or improved methods. Currently All payment information entered through this web site is done so through a secure server with SSL encryption and all information is safely secure behind a firewall.

How To Order

When you have decided on the products you would like to purchase simply click on the "add to cart" button. You will then be sent to the secure shopping cart screen where you may view your purchase and continue checking out or return shopping.

Shipping will be automatically added to your purchase. If you have special questions about ordering, please give us a call toll free at 1-877-273-0574 or locally at 716-632-0221 or email us. Our office hours are Monday through Friday, 10:00am -5:00pm EST.

Shipping

Shipping within the U.S. - We charge $0.00 handling fee & Shipping rates are determined by the weight of each candle and by the destination. As soon as you add to cart your candles you can type in your zip code and immediately see your shipping rates before checking out. All orders shipped UPS ground and will be shipped within 2-4 days of your order and received within 4 -10 business days.

Shipping Internationally - Shipping costs are determined by weight of the package and the country of ultimate destination. all international orders are shipped via U.S. postal service. You will receive a USPS tracking number directly from the Post Office once your order has cleared customs. Pure Integrity Soy Candles has shipped to: Canada, Puerto Rico, Guam & England!

Check Order Status

Your order will be shipped within 2-4 business days from the date you placed the order. You can then track the status of your shipment using your order number. Check Order Status

Contacting Pure Integrity Soy Candles

  • Pure Integrity Soy Candles Business Office - call us at the following two numbers:
    1-877-273-0574
    or (716) 632-0221
  • Pure Integrity Soy Candles Retail Store
    Boulevard Mall
    Amherst N.Y. 14225
    (716) 832-3100
  • Pure Integrity Soy Candles Retail Store
    Eastern Hills Mall
    Clarence N.Y. 14225
    (716) 634-PURE (7873)
  • We would love to hear from you - questions, comments, or just to say hello!
    Please note that all fields followed by an asterisk must be filled in.
    First Name*
    E-mail Address*
    All email correspondence will be promptly and carefully addressed within 1-3 business days. *

Back to Pure Integrity Soy Candles Home