Our
Promise To You
- We guarantee
our Soy Candles will be scented
strong, clean and even burning as long as you follow our proper
burning instructions. If for some reason you are not satisfied
contact us and we will strive to solve any concerns you may
have.
We have put together some important information below to ensure you receive the
highest quality of service. Again we welcome you to contact us
with any questions, or suggestions to help us
improve. :)
Soy
Candle Q & A's
-
you may have some question about our Soy Candles or how to properly take care of your Soy Candles. You can find all these answers and more in our
Candle Question and Answer section.
Do you
Offer Wholesaling, Drop shipping, Private Labeling or a
Affiliate Program?
Yes we do offer wholesaling. Refer to our
wholesaling page to read more. We do offer Drop
shipping and a affiliate program after reviewing and approving
your website. Fill out our
contact us form with your
request along with the url of your website. We do not offer
private labeling of our soy candles.
Accepted
Payment Methods
-
We
accept Master Card, Visa, and Discover for your payment
convenience.
Our Return
Policy
-
We
take all the necessary steps to ensure your package arrives
promptly and intact.
If your shipment arrives damaged email us and we will provide
you with a link to U.P.S. where you can file a claim.
When
you receive your claim number, contact us immediately with that
number at 1-877-273-0574
or
email us and we will reship your order promptly.
In
the case of a defective product call or email and we will
provide a credit or replace the product based on the information
you provide us. Proof of purchase required.
Privacy
Policy
-
We
do not share the information gathered through this web site with
any other 3rd party without your express consent. All
information gathered is solely for our purposes; such as
following up with a courtesy call or email, special promotions
or updates to our site and to notify you of any important issues
if need be!
Secure
Shopping Cart -
Ordering online
at
Pure
Integrity Soy Candles is safe! We have implemented every
security feature that is available at this time and we make it a
point to be aware and implement any additional or improved
methods.
Currently
All
payment information entered through this web site is done so
through a secure server with SSL encryption and all
information is safely secure behind a firewall.
How
To Order
-
When
you have decided on the products you would like to purchase
simply click on the "add to cart" button. You will then be sent
to the secure shopping cart screen where you may view your
purchase and continue checking out or return shopping. Shipping
will be automatically added to your purchase. If you have
special questions about ordering, please give us a call at
1-877-273-0574
or
email us.
Our office hours are Monday through Friday, 9:00am -9:00pm MST.
Shipping
-
We ship within the United States and the only international
shipping we do is to
Canada.
We charge $0.00
handling fee &
Shipping
rates are determined by the weight of each candle and by the
destination. As soon as you add to cart your candles you
can type in your zip code and immediately see your shipping
rates before checking out. All orders shipped
UPS ground and will be shipped within 2-4 days of your order and
received within 4 -10 business days.
Check
Order Status
-
Your order will be shipped within 2-4 business days from the
date you placed the order.
When your order is being prepared to ship out you will receive
an email from UPS along with a tracking number. You can then track
the status of your shipment at
UPS.com.
Contacting
Pure Integrity Soy Candles -
Pure
Integrity Soy Candles Business Office -
Email US
or call us at the following two numbers:
1-877-273-0574
or (716) 632-0221
Pure
Integrity Soy Candles Retail Store
Boulevard Mall
Amherst N.Y. 14225
(716)
832-3100
Pure
Integrity Soy Candles Retail Store
Eastern Hills Mall
Clarence N.Y. 14225
(716)
634-PURE (7873)
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